Five9, Inc. (NASDAQ: FIVN), the provider of the intelligent cloud contact center, has announced the company´s software is being utilized with coronavirus (COVID-19) informational hotlines to handle incoming calls across the United States, the company said.
To date, the Five9 Intelligent Cloud Contact Center is being deployed in Orlando, Detroit and New York City to handle the incoming call traffic of local COVID-19 informational hotlines. In Detroit, the hotline required the rapid deployment of 5,000 inbound lines. In 24 hours, Five9 quickly provisioned the lines and agents were prepared to answer callers´ inquiries.
For contact centers quickly looking to move to a remote workforce, Five9 recently launched the Five9 FastTrack program which offers a 48 hour turnaround time to quickly migrate contact center to the cloud and support a work from anywhere model.
Five9 is a provider of cloud contact center software for the intelligent contact center space, bringing the power of cloud innovation to customers and facilitating more than six billion call minutes annually. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO and AI to increase agent productivity and deliver tangible business results. The Five9 Genius platform is reliable, secure, compliant and scalable; designed to create exceptional personalized customer experiences.