Five9, Inc. (NASDAQ: FIVN), a cloud contact center provider, has announced that the company has successfully enabled a major public university to move their contact center agents to a work from home model within 48 hours, the company said.
The Florida based university serves more than 50,000 students and offers undergraduate, graduate, specialist and doctoral degrees. As the COVID-19 outbreak expanded, the university´s help desk support team saw a significant increase in inbound calls and support tickets. The university needed to immediately deploy 60 new remote agents. However, their previous on-premise system was unable to properly support the rapid deployment of these new agents.
On a Thursday, the university contacted Five9. Within 24 hours a contract was signed. By that Monday morning, the university had their agents up and running on the Five9 Intelligent Cloud Contact Center platform. All agents were successfully operating on Five9 and fielding calls from their homes. In addition, due to an outage from their previous solution, the university quickly migrated their remaining agents to Five9.
Five9 recently launched the Five9 FastTrack program which offers a 48 hour turnaround time to quickly migrate contact centers to the cloud and support a work from anywhere model. Existing Five9 customers were able to easily move to a work from home model. Five9 has already assisted tens of thousands of agents transition to remote work and continue to deliver uninterrupted service to their customers during these trying times.
Five9 is a provider of cloud contact center software for the intelligent contact center space, bringing the power of cloud innovation to customers and facilitating more than six billion call minutes annually. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO and AI to increase agent productivity and deliver tangible business results. The Five9 Genius platform is reliable, secure, compliant and scalable; designed to create exceptional personalized customer experiences.