Five9, Inc. (NASDAQ: FIVN), a cloud contact center provider, has announced that the company enabled a major international medical device manufacturer to move their insurance verification operations to the cloud in under 48 hours, the company said.
In 2019, Five9 successfully migrated the customer´s global human resources operations, located in Europe, Asia, South America, and the United States, to the cloud. As the COVID-19 crisis escalated, the company´s other contact centers struggled to support agents working from home due to their on-premise solutions — especially, their insurance verification group.
Due to the smooth rollout of their HR division, the company asked to quickly migrate their insurance verification group to the Five9 Intelligent Cloud Contact Center. Within 48 hours, the insurance verification division´s agents were live on Five9 and fully enabled to operate from home.
Five9 is a provider of cloud contact center software for the intelligent contact center space, bringing the power of cloud innovation to customers and facilitating more than six billion call minutes annually. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO and AI to increase agent productivity and deliver tangible business results. The Five9 Genius platform is reliable, secure, compliant and scalable; designed to create exceptional personalized customer experiences.