Five9, Inc. (NASDAQ: FIVN), the provider of the Intelligent Cloud Contact Center, has announced the deployment of a joint customer based on its partnership with Zoom Video Communications, Inc, the company said.
The company, a provider of restaurant point of sale (POS) equipment, is now live with Zoom Phone and the Five9 Intelligent Cloud Contact Center. The combined solution includes a powerful cloud-to-cloud telephony integration between the two products. This integration allows calls to be seamlessly routed between the Zoom Phone unified communications application and Five9. The customer selected modern cloud applications from Five9 and Zoom to replace an aging premises-based system that was no longer meeting their business needs.
This cloud-to-cloud integration, which features direct network peering over a private network, allows calls to be effortlessly moved between Zoom Phone and Five9. This is achieved without incurring additional toll charges.
Five9 is a provider of cloud contact center software for the intelligent contact center market, bringing the power of cloud innovation to customers and facilitating more than five billion call minutes annually. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO and AI to increase agent productivity and deliver tangible business results. The Five9 GeniusTM platform is reliable, secure, compliant and scalable; designed to create exceptional personalized customer experiences.