Five9, Inc (NASDAQ: FIVN), a provider of the intelligent cloud contact center, has announced that the company assisted a Canadian provider for home, automobile and business insurance to swiftly move 1,200 agents to work remotely as COVID-19 work from home mandates increased, the company said.
Additionally, the insurance provider is leveraging Five9 Workforce Management powered by Verint that allows the business to maintain forecasting and scheduling for remote staff. Managers are also utilizing quality management solutions to continue to monitor, score calls, and ensure compliance all while working from home.
Five9 is a provider of cloud contact center software for the intelligent contact center space, bringing the power of cloud innovation to customers and facilitating more than six billion call minutes annually. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO and AI to increase agent productivity and deliver tangible business results. The Five9 Genius platform is reliable, secure, compliant and scalable; designed to create exceptional personalized customer experiences.