Contact center market cloud software provider Five9, Inc. (NASDAQ: FIVN) has been named a Premier Telephony Partner of Zendesk, Inc., a multi-product company that builds software for better customer relationships, the company said.
The expanded partnership combines the leading cloud contact center solution provided by Five9 with the advanced customer service platform provided by Zendesk. The joint solution allows enterprises to have personalized interactions with their customers, helping build strong customer relationships.
Five9 was selected based on the number of successful customers, the depth of integration with Zendesk Support, and overall quality of the customer experience.
Five9 facilitates more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud.
Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. More than 87,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.