Finnair takes new steps to protect customer health

Finnair has announced it is preparing for gradually growing passenger numbers with several new measures to protect the health of customers, the company said.

Finnair has already earlier this spring implemented several changes to protect the health of customers and employees. The service process and in-flight service have been amended, customers are seated as far away from each other onboard as possible, there are plastic shields at service points and aircraft cleaning has been further intensified. Customer service personnel follow a no-touch policy with customers´ travel documents and baggage.

The most visible change to customers now is the requirement wear a mask for the entire duration of the flight. This measure is in effect from May 18 to at least until the end of August.

Finnair will implement the following changes to take effect on May 18:

-Customers are asked to maintain a minimum social distance of 1 meter at the airport
-All Finnair customer facing staff at the airport will wear a mask
-Onboard, customers are seated apart from each other whenever possible; seating arrangements are reviewed by our staff at the gate before boarding
-Customers will board the aircraft starting from those seated at the rear of the cabin
-In bus transportation, max 50% of the capacity of the bus is used
-Finnair cabin crew will wear surgical masks during the flight
-All customers are required to wear a mask from boarding to leaving the aircraft.
-Aircraft cleaning has further been intensified, with a special focus on high-touch areas
-Sanitising wipes are available for customers onboard.
-An adjusted in-flight service concept will help to decrease contact between customers and cabin crew.
-Customers are asked to travel light to minimise the amount of hand-baggage in the cabin and avoid unnecessary movement in the cabin.
-Disembarkation will happen from front to rear by groups.

Finnair will review these measures on a regular basis and update them as needed. Finavia, the Finnish airport operator, has also introduced new measures at Finnish airports.

Finnair is a modern premium network airline, specialising in passenger and cargo traffic between Asia and Europe.