Finnair picks IBM industry expertise, cloud, services

IBM (NYSE: IBM) said it has announced a five-and-half-year services agreement to help Finnair, Finland´s largest airline, provide its customers with new, digital services such as mobile on-flight services.

The agreement will continue Finnair´s work to use IT to further its business strategy, transforming the airline´s current technology infrastructure into a flexible, hybrid cloud platform.

IBM will serve as Finnair´s IT services integrator by providing governance and support that will allow multiple technology solution vendors serving the airline to operate in a more transparent and efficient manner. In this role, IBM will oversee vendor performance, drive service quality improvements and help ensure airline industry best practices are adhered to.

The Finnair Cloud Platform will integrate several operational and commercial services, maximizing the hybrid cloud environment to support Finnair´s business goals. The company will also have access to IBM Watson Explorer capabilities to improve employee productivity by enabling agents to more quickly find responses to customer needs and intelligent, online self-help tools for employees to locate information.

Finnair flies between Asia, Europe and North America with an emphasis on fast connections via Helsinki, carrying more than nine million passengers annually and connecting 15 cities in Asia with more than 60 destinations in Europe.