Five9, Inc. (NASDAQ: FIVN) Virtual Contact Center (VCC) has been chosen by a financial services company to replace its legacy on premise solution, the company said.
The transition to a cloud-based, enterprise-level contact center solution has expanded and enhanced the firm´s support of its most valuable customers.
Five9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than threebn customer interactions annually.
Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant and scalable, which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.