Everest Group names Teleperformance leader, star performer in the contact center outsourcing assessment

Teleperformance (Paris:TEP), the worldwide provider of omnichannel customer experience management, has announced the company was recognized as a Leader and a Star Performer in the Everest Group Contact Center Outsourcing (CCO) — Service Provider Landscape with PEAK Matrixâ„¢ Assessment 2018, the company said.

Teleperformance is the only service provider with substantial scale across all geographies and industry verticals and this marks the sixth consecutive year Teleperformance has been recognized as a global Leader by Everest Group.

Everest Group classifies 35+ CCO service providers on the Everest Group PEAK Matrix into three categories of Leaders, Major Contenders and Aspirants. The PEAK Matrix is a framework that provides an objective, data-driven and comparative assessment of CCO service providers based on their absolute market success and delivery capability.

Teleperformance (TEP — ISIN: FR0000051807 — Reuters: ROCH.PA — Bloomberg: TEP FP), the global provider of outsourced omnichannel customer experience management, serves as a strategic partner to the world´s largest companies in a wide variety of industries. Its customer care, technical support, customer acquisition, consulting & analytics, digital integrated business service solutions and other high-value specialized services ensure consistently positive customer interactions that are reliable, flexible and intelligent. The company has established the highest security and quality standards in the industry and uses proprietary deep learning technology to optimize flexibility on a global scale.