Everbridge, Inc. (NASDAQ: EVBG), the global provider of Critical Event Management (CEM), announced the company received the Best Customer Experience Award from The Help Desk Institute (HDI), part of HDI´s prestigious annual Service and Support Awards presented last week at SupportWorld Live: A Digital Experience, the company said.
HDI showcased individuals and teams that excel at service and support and elevate their businesses by maintaining the highest standards. Everbridge received The Best Customer Experience Award in recognition of an organization that ´best leverages its people, processes, and technology to drive customer satisfaction and loyalty for the brand.´ This award also honors ´organizations that set high standards for customer interactions and instill that culture in their employees.´
The Everbridge platform delivered over 675 million communications specific to coronavirus so far. Everbridge recently introduced its COVID-19 Shield™ with Return to Work and Contact Tracing software for helping organizations manage the complex process of returning to the workplace.
To ensure its customers ubiquitous, global support, Everbridge operates several redundant support centers, available 24/7/365 and staffed by certified emergency managers to help organizations configure the Everbridge platform and provide training as well as proven best practices optimized for each customer´s vertical market and for various types of critical events.
For 30 years, HDI has partnered with thousands of professionals and their organizations to improve their performance by helping them to: drive change, harness knowledge, transform teams, make connections, and turn challenges into opportunities. Learn more at https://www.thinkhdi.com.
Everbridge is a global software company that provides enterprise software applications that automate and accelerate organizations´ operational response to critical events in order to Keep People Safe and Businesses Running™. For more information, visit https://www.everbridge.com,