The European Commission has announced that airlines must offer passengers, who cancelled flights due to coronavirus, a choice between reimbursement or rerouting, the commission said.
Passengers across Europe are not being offered refunds by airlines which have cancelled flights due to Coronavirus. The European Commission said passenger rights are protected by law in the European Union and a refusal for refunds violates European Union law.
EU transport ministers have said that normal compensation rules, which entitle passengers to payments of up to EUR 600 on top of their refund in the event of a cancellation, will not apply during this crisis because of the exceptional circumstances. But the rules entitling passengers to a refund still apply.