The pandemic has changed a lot since it first swept the continents in 2019. Since then, lots of people have been working from home. The result? A complete remote workforce for corporations and medium-sized companies. This did not only pose technical issues but also challenges related to the workforce. How can we see how employees feel? Management is puzzled by this new style of working. How can this be improved? Employee listening is coming to the rescue as a new way to measure employee engagement.
What is employee listening?
Although the term suggests face-to-face meetings to understand the feelings of employees, it is not the case. It encompasses a set of techniques to understand how employees are feeling. This, in fact, could be a face-to-face meeting between manager and employee. Such an honest conversation can help stimulate the relationship and also understand potential bottlenecks. This especially holds true in a remote working environment.
Methods to execute listening
Besides these conversations, there are handy tools available that you can leverage. Do you want to measure employee engagement on a larger scale? In that case, you can consider sending out a specialized survey. This survey consists of questions that measure different aspects related to the feeling of employees. Such an employee engagement survey can be analyzed with dedicated tools. Often, the suppliers of the survey have these analytical capabilities incorporated. There are special surveys tailored to the current COVID-19 pandemic available.
Other methods that focus on employee engagement are revolving around the team. The engagement and feelings of an employee are related to team dynamics. By understanding the team, you will be able to measure how they cooperate. This can be leveraged to improve the team in areas where they appear to be weaker.
How it can help your organization
Using these tools can help you get insight into your employees in teams. Especially in times like these, it is helpful to have a clear view of your employees’ feelings. This can be realized at low costs through vendors that have employee engagement tools available. On the other hand, you can also have one-on-one conversations and get a grasp of what your employees deem as important. In the end, it is about understanding what they need and helping them become more productive.
A productive workforce is key
Having engaged employees will result in a productive workforce that collaborates more fluently. With people working from home, this is even harder to achieve for some organizations. For example, if your people need better software and tooling, this can be communicated through surveys and checkpoints. Hereby you stay up-to-date and can act fast upon changing requirements.
Want to learn more about employee engagement? There are many websites available that provide insight into techniques and tooling. Leveraging these will help you create a happy and productive workforce, and that’s what counts.