Empirix, Inc., the provider of service assurance and customer experience management solutions for telecom operators, has announced that it has signed a 3-year contract with a Tier 1 North American telecom operator for USD 19m, the company said.
Empirix was selected to improve the quality of performance for their mobile voice, VoWiFi and VoLTE networks, to score and increase customer experience satisfaction, and reduce OpEx related to MTTR. Unlike other industry players, Empirix provides a full end-to-end view of voice service over any radio technology with real time analytics for a proactive and predictive approach to the service.
This partnership allows the telecom operator to troubleshoot and run diagnostics across multiple networks. More importantly, Empirix will provide a centralized mediation platform that enables proactive analytics and Quality of Experience scoring with our recently patented solution. The QoE scoring solution enables early identification of service related trends prior to impacting customers; proactively monitors emergency services and its routing infrastructure; and provides SLA management for International Peering Services.
Empirix is the recognized provider of end-to-end network performance visibility with the unique ability to analyze customer behaviors by application in real time. We help service providers, mobile operators and enterprises optimize business processes to reduce operational costs, maximize customer retention and grow top-line revenue. Through monitoring, analytics and intelligence, Empirix helps companies around the world realize the full value of their technology investments.