Eletropaulo customer service migrated to Avaya Cloud

Eletropaulo, the largest electricity distribution company in terms of consumption and turnover in Latin America, will migrate its customer service platform to the Avaya cloud solution, the company said.

As part of the company´s digital transformation plan, Eletropaulo has signed a five-year contract with Avaya Holdings Corp. (NYSE:AVYA), taking an important step towards optimizing and automating its customer service operations.

The agreement between the companies includes the deployment of the Avaya Oceana® as a Service in more than 800 locations. The goal is to update Eletropaulo´s platform with applications that modernize and enhance service and help retain customers through intelligent customer service technologies. The migration to a cloud-based solution will take advantage of Eletropaulo´s current infrastructure, including previous investments in Avaya solutions.

Avaya is a global provider of digital communications software, services and devices for businesses of all sizes. For more information, visit www.avaya.com.

As the largest electricity distribution company in terms of consumption and turnover in Latin America, Eletropaulo is connected to 18 million people, distributing power to 24 municipalities in the metropolitan region of São Paulo, including the capital. Currently, the power provider has more than 7 thousand employees. It has a 24-hour, seven-day-a-week customer service infrastructure, in order to bring energy with quality and safety to all customers.