The 4th edition the Egencia Business Travel and Technology Survey highlights the increasing desire by business travelers for technology access and cross-device integration, along with greater productivity offerings, on the road,.
Instead of incentives such as priority boarding and airport lounge access topping business travelers´ wish lists, the study revealed travelers are looking to technology to make the corporate travel journey more productive and manageable.
Accessibility is a key theme to stay productive; 66% of business travelers across regions want to manage and book their business travel on every mobile device, not just on their smartphone. Additionally, 50% of global respondents would avoid human interaction on the road unless they are having a problem and 56% of global respondents simply want access to business travel tools to do more on mobile in general.
According to the survey, business travelers are optimistic when it comes to technology´s role in improving their business travel experience: 48% would like to use text to update their travel arrangements — highest among US business travelers (63%); 43% believe advancements in artificial intelligence will help improve their travel experiences — highest among US business travelers (55%).
This study, conducted on behalf of Egencia by globally integrated strategic insights consulting firm Northstar, was conducted among 4521 business travelers aged 18 and older in Australia, Canada, France, Germany, Norway, Singapore, Sweden, United Kingdom, and United States (with n=500 surveys completed per country). Surveys were completed online in April and May 2017.
Egencia, the business travel arm of the Expedia group, provides services in more than 65 countries. It connects content, technology, service, and reporting for travelers in one place.