Edgewater Networks, a provider of network edge orchestration, in partnership with Polycom, Inc. have launched the Unified Communications Multi-Level Intelligence Solution, the companies said.
The offering leverages years of collaboration between Polycom and Edgewater Networks and enables service providers and enterprises to collect, process and analyze vast amounts of information, including performance and management data from Polycom Voice endpoints, Edgewater Networks customer premises-based Intelligent Edges, and cloud analytics engines to deliver a superior customer experience.
The solution offers seamless provisioning, configuration, proactive troubleshooting and management.
The UC Multi-Level Intelligence Solution combines the power of Polycom´s advanced UC endpoints with Edgewater Networks´ Intelligent Edges and cloud-based Service Control Center to provide complete visibility into every voice and video call, from the WAN, through the customer LAN, to the Polycom Voice endpoint.
Future Edgewater Networks and Polycom collaboration will include continued interoperability testing of current Polycom endpoint products and versions, including Polycom´s RealPresence Trio conferencing solution and VVX business media phones, in Edgewater Networks QuickConnect Interoperability Lab to streamline and simplify customer deployments.
Founded in October 2002, Edgewater Networks is a market leader in enabling IP-based voice, video and data services. Service providers and enterprises of all sizes use Edgewater Networks solutions to simplify customer premise configurations for quick and smooth installations, reduce time to market and deliver rapid return on invested capital.
The company helps customers deliver intelligence at the network edge with its Network Edge Orchestration platform that includes the EdgeView Service Control Center, EdgeMarc Intelligent Edges, and the QuickConnect Interoperability Lab.