ARRIS Group, Inc. (NASDAQ: ARRS) said that Eastlink selected its ServAssureâ¢ Alarm Central Software-as-a-Service (SaaS) to automate its process for identifying, prioritizing, and resolving potential service impairments.
Alarm Central will provide Eastlink with end-to-end visibility into the service delivery chain, across the HFC network to improve the customer experience. Eastlink can then address network and customer service issues proactively–resolving potential problems before they occur and reducing mean-time-to-repair (MTTR) or the average time required to repair a compromised component.
A Canadian family-owned and operated telecommunications company, Eastlink provides world-class television, video entertainment and communications services to residential, business and public sector customers across Canada.
ARRIS Group is a world leader in entertainment and communications technology.