Digicel completes GNOC transformation project in partnership with Eirteic

Eirteic and Digicel have completed the GNOC Transformation project, the companies said.

Digicel, a provider of communication and entertainment services in the Caribbean and South Pacific, is continuing its investment to deliver a network experience.

Eirteic provided Digicel with a centralized visualisation, service & performance management consolidation solution to the ultimate goal of Customer Centric Service Assurance.

Digicel determined that the consolidation of their five existing Network Operating Centers (NOC) (Jamaica, Trinidad, Panama, El Salvador and Haiti) into a single GNOC with a service-centric focus would result in OPEX reductions and improve operational efficiencies as they grew, speed up their time to market for new service offerings, and provide proactive and customer-centric service visibility.

Digicel chose Eirteic to deliver the GNOC project to provide consolidated, consistent monitoring and performance visibility across the Digicel networks, including their transport, wireless and network applications, national and international backbone networks with critical weather and hurricane overlays.

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Digicel Group is a total communications and entertainment provider with operations in 31 markets in the Caribbean, Central America, and Asia Pacific. After 17 years of operation, total investment to date stands at over USD 5 billion worldwide. Digicel also runs a host of community-based initiatives across its markets and has set up Digicel Foundations in Haiti, Jamaica, Papua New Guinea, and Trinidad and Tobago which focus on educational, cultural, and social development programmes.