Diamond Credit Union adds video collaboration with Vidyo

Integrated video collaboration technology leader Vidyo has announced that Diamond Credit Union has chosen the Vidyo platform to unite its community and employees remotely through face-to-face video collaboration, the company said.

Diamond Credit Union uses real-time video to let its members conveniently and efficiently connect in-person with knowledge experts across the organization from the majority of its branch locations.

With USD 560 million in assets and 160 employees, Pennsylvania-based Diamond Credit Union serves Montgomery County, Berks County and Chester County through five branch locations.

Diamond Credit Union uses Vidyo´s industry-leading technology to foster relationships and provide its members with a simplified, next-generation engagement experience via expanded access to its organization-wide knowledge base, regardless of individual location.

The adoption of video banking is increasing among financial institutions. According to a recent survey of banking professionals from Vidyo, CUNA Strategic Services and Efma, almost 20% of survey respondents said that they have deployed at least one form of video banking, while more than 40% are piloting a video service and more than 80% plan to offer video banking in the future. 64% of respondents said that video banking has increased customer satisfaction.

Vidyo is a provider of integrated video collaboration for businesses that require the highest quality, real-time video communications available to directly embed into their business processes.

Diamond Credit Union is the 15th largest credit union in Pennsylvania and is headquartered in Pottstown, Pa., with four additional offices. Diamond serves Berks County and the Tri-County Region and holds over USD 573 million in assets with over 59,000 members.