Delta (NYSE: DAL) has upgraded the boarding process at 5 departure gates at Atlanta´s Hartsfield–Jackson International Airport (ATL), the airline said.
The latest upgrade to the boarding process features branded pillars to create four parallel lanes, keeping customers out of the walkway and providing a separate queuing area for Premium customers and those needing special assistance. The airline plans to roll out this interim solution to additional airports if customer feedback continues to be positive.
Small tweaks to the Delta boarding process over the past few years have led to the implementation of zone boarding based on loyalty. The enhanced pillar queuing system will continue to allow customers to board by zones.
Delta is a key partner in the USD 6bn infrastructure modernization project at ATL, and this boarding process will continue to rollout at Delta gates across the airport as part of a USD 400m terminal and concourse renovation.
Delta Air Lines serves nearly 180 million customers each year. Delta and the Delta Connection carriers offer service to 323 destinations in 57 countries on six continents. Headquartered in Atlanta, Delta employs more than 80,000 employees worldwide and operates a mainline fleet of more than 800 aircraft. The airline is a founding member of the SkyTeam global alliance and participates in the industry´s leading transatlantic joint venture with Air France-KLM and Alitalia as well as a joint venture with Virgin Atlantic.