Delta Airlines´ chief operating officer Gil West has addressed the cause of the technology failure that disrupted Delta´s operations Monday, August 8 and offered an explained as to why some flight delays and cancellations are continuing, the company said.
West said, “A critical power control module at the Technology Command Center malfunctioned, causing a surge to the transformer and a loss of power. The universal power was stabilized and power was restored quickly. But when this happened, critical systems and network equipment didn´t switch over to backups. Other systems did. And now we´re seeing instability in these systems.”
The company said when flight crews cannot carry out their responsibilities in a rotation, the rotations become invalid. Multiplied across tens of thousands of pilots and flight attendants and thousands of scheduled flights, rebuilding rotations is a time-consuming process.
The company said Delta employees worldwide are doing everything possible to return the operation to normal and get customers to their destinations.
Delta Air Lines serves nearly 180 million customers each year. Delta and the Delta Connection carriers offer service to 335 destinations in 61 countries on six continents.