From an airplane 30,000 feet in the air, a text message pops up on a smart phone on the ground, the company said.
“Looks like my flight is arriving ahead of schedule,” the message reads. “Should be ready for pickup 15 minutes early.”
Delta Air Lines (NYSE: DAL) has become the first US global carrier to offer free mobile messaging, providing more customers access to free messaging than any other carrier. The airline will also have the most aircraft enabled with free messaging.
This new, complimentary capability will enable customers to stay fully connected with those on the ground and exchange real time messages in flight with friends, families, colleagues, and clients via iMessage, WhatsApp and Facebook Messenger. The enhancement is part of Delta´s multi-billion dollar investment in the customer experience.
Free messaging will be available on all Gogo-enabled Delta flights, including all aircraft with two or more cabins. Customers will be able to access free messaging through Delta´s Wi-Fi portal page, airborne.gogoinflight.com. Free mobile messaging will be for text use only and does not support the transfer of photo or video files.
In addition to mobile messaging, Delta continues expanding High-Speed Wi-Fi, seat-back entertainment screens and free entertainment to give travelers more choice and flexibility in how to spend their time from takeoff to touchdown.
Delta´s High-Speed Wi-Fi, powered by Gogo´s 2Ku Wi-Fi technology, is delivering next-generation technology that provides consistent, uninterrupted coverage anywhere in the world, including over oceans. Delta has the largest current fleet of Gogo 2Ku aircraft and the largest commitment to 2Ku of any airline in the world. Over the next two years, Delta is set to install over 600 aircraft with High-Speed Wi-Fi for domestic and international flights.
The airline´s High-Speed 2Ku Wi-Fi gives customers an at-home experience in flight, including the ability to stream video and use work-related networks, such as VPN, globally. Unlike prior versions of in-flight technology on Delta, customers may now use Wi-Fi from gate to gate on 2Ku-enabled aircraft. To date, the airline has installed 200 aircraft with the improved Wi-Fi technology.
Delta Air Lines serves more than 180 million customers each year.