Delta is introducing complimentary meals on some of its longest domestic flights, including transcontinental routes between New York´s JFK and Los Angeles/San Francisco, the airline said.
Beginning March 1, Delta will offer complimentary meals in the main cabin on flights between JFK and LAX/SFO. On April 24, the airline will expand complimentary meals to 10 other major domestic markets from Seattle, New York, Boston and Washington, DC.
The enhancement is part of Delta´s ongoing multi-million dollar investment in the on-board customer experience that includes upgraded main cabin snacks, enhanced blankets, refreshed food-for-purchase options, and free in-flight entertainment. Main Cabin customers on long-haul international flights are also treated to complimentary beer, wine and spirits and sleep kits.
In a test conducted late last year, the airline closely monitored customer satisfaction scores to determine the impact on the new in-flight experience and saw a significant increase as a result of the test.
Delta Air Lines serves nearly 180 million customers each year. Delta and the Delta Connection carriers offer service to 323 destinations in 57 countries on six continents. Headquartered in Atlanta, Delta employs more than 80,000 employees worldwide and operates a mainline fleet of more than 800 aircraft. The airline is a founding member of the SkyTeam global alliance and participates in the industry´s leading transatlantic joint venture with Air France-KLM and Alitalia as well as a joint venture with Virgin Atlantic.