Delta designs research facility to drive advancements in operations and customer experience

Delta Air Lines (NYSE: DAL) said it is creating a collaborative research center at The Georgia Institute of Technology where the airline, through a USD2 million grant, is funding projects to enhance its operations and the customer experience.

Delta is seen as an innovator in the aviation industry. A commitment to constant improvement has driven the company´s success, leading to accolades such as being named to Fortune magazine´s list of the 50 Most Admired companies. This space enhances Delta´s 86-year commitment to industry-leading firsts, like pioneering the use of a hub and spoke system in 1955, being the first US airline with motion graphic maps in the cabin showing the aircraft´s position and route in 1992 and launching the first mobile baggage tracking app in 2011.

The collaborative space is designed to promote business enhancements and innovation through research that centers on the way people and products interact.

The Georgia Institute of Technology, also known as Georgia Tech, is one of the nation´s leading research universities, providing a focused, technologically based education to more than 25,000 undergraduate and graduate students.

Delta Air Lines serves more than 170 million customers each year. Delta and the Delta Connection carriers offer service to 318 destinations in 58 countries on six continents. Headquartered in Atlanta, Delta employs nearly 80,000 employees worldwide and operates a mainline fleet of more than 700 aircraft.