Cyara, provider of the customer experience (CX) assurance platform, has announced the launch of Velocity, the first solution to combine CX design and testing, the company said.
With Velocity, the Cyara Platform is now the first to seamlessly span CX design, testing, and monitoring, enabling pilot customers to achieve 40 to 70 percent faster time-to-market, while also achieving more comprehensive testing and maximum quality.
Because CX testing has historically been so difficult, many companies tested only a small fraction of their total CX — often resulting in defects being introduced into the system. Velocity now enables organizations to fully and efficiently test their CX early within each development cycle, providing the insights needed to deliver a flawless customer experience, free of errors or failures. Teams can identify and remedy bugs before a customer would ever experience them, when they are also less expensive to fix.
Velocity, which supports a wide range of digital and voice customer channels, does not require a trade-off between speed and quality. With its collaborative environment and automated CX testing, Velocity supports the broad range of Agile CX development methodologies for continuous planning, testing and integration.
As the world´s CX Assurance platform provider, Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Every day, the most recognizable brands in the world trust the Cyara Platform to deliver customer smiles at scale. For more information, visit http://www.cyara.com.