CXone recognized for innovation in seamless omnichannel customer experiences

NICE inContact (Nasdaq: NICE) has announced that CXone, a cloud customer experience platform, was named a winner in the 2020 BIG Innovation Awards presented by the Business Intelligence Group, the company said.

The 2020 BIG Innovation Awards recognize organizations and individuals driving innovation and bringing new ideas and experiences to life across a multitude of fields.

From text to chat to private social message, NICE inContact CXone enables businesses to not only offer a diverse range of digital channels but ensures that customers and agents alike can move between them seamlessly.

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