CXone helps Unisys deliver peak customer experience to service-desk clients

NICE inContact, a NICE (Nasdaq: NICE) business, has announced that Unisys Corporation has integrated NICE inContact CXone, the world´s #1 cloud customer experience platform, as the core omnichannel contact center technology in the Unisys InteliServeâ„¢ service solution, the company said.

InteliServe transforms the traditional service desk into an intelligent, user-centric experience aligned with the needs of the modern digital workplace. CXone Omnichannel Routing enables creation of virtual agents that complement the expertise of Unisys live agents and operate across phone, email, web, video, chat, service portals and social media to provide users with anytime, anywhere access to service via whatever channel is most convenient at a given time.

IT research and advisory firm NelsonHall named Unisys a provider of its 2018 NEAT Evaluation for Next Generation End-User Computing Services and NICE inContact was named a provider of the 2018 Gartner Cloud Contact Center as a Service (CCaaS) Magic Quadrant, North America as it has been every year since the report debuted in 2015.

Unisys is a global information technology company that builds high-performance, security-centric solutions for the most demanding businesses and governments on Earth. Unisys offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing. For more information on how Unisys builds better outcomes securely for its clients across the Government, Financial Services and Commercial markets, visit www.unisys.com.