NICE inContact (Nasdaq: NICE) has announced that CXone, a cloud customer experience platform, was named as a 2019 Customer Experience Innovation Award winner by integrated media company TMC, the company said.
The 2019 Customer Experience Innovation Award, presented by TMC´s CUSTOMER magazine, recognizes best-in-class companies setting the standard in delivering exceptional customer experiences across all channels, including social and other digital channels.
According to the latest NICE inContact CX Transformation Benchmark study, delighting customers hinges on the ability to create seamless digital-first omnichannel experiences. The study found that 91% of consumers expect effortless movement between channels, yet 73% give companies a poor rating in their ability to deliver. CXone supports businesses of all sizes as they look to create exceptional experiences across channels, for customers as well as agents.
NICE inContact is the cloud contact center software leader with the world´s #1 cloud customer experience platform. NICE inContact CXone™ combines best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence on an Open Cloud Foundation.
NICE is a provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens.