NICE inContact (Nasdaq: NICE) has announced that CXone, the world´s #1 cloud customer experience platform, received perfect 5.0 scores from customers for all 12 vendor satisfaction categories, according to a new report by contact center, back-office and real-time analytics research and consulting firm DMG Consulting LLC, the company said.
DMG Consulting´s 2019-2020 Cloud-Based Contact Center Infrastructure Product and Market Report presents product as well as vendor satisfaction ratings, each broken down into several categories, as collected from cloud contact center infrastructure users.
NICE inContact CXone attained the highest overall vendor and product satisfaction ratings of all companies represented in the DMG report. Among the top-ranked aspects of CXone are its innovation, professional services, ease of doing business, responsiveness to product enhancement requests, training, and vendor communication.
NICE inContact also received perfect 5.0 scores in eight of 10 product capabilities satisfaction ratings categories, ranking the highest overall ahead of all other vendors evaluated. Additional top-ranked attributes of NICE inContact are AI and automation capabilities, quality management/coaching capabilities, CRM features and functionality, and IVR features and functionality.
NICE inContact is the cloud contact center software leader with the world´s #1 cloud customer experience platform. For more, visit www.niceincontact.com.
NICE is the world´s provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. Visit www.nice.com for more.