Customer Support Teams Gain Insights With New Data Visualization Capabilities

Calix, Inc. (NYSE: CALX) has announced a new visual reporting dashboard within EDGE Insights that enables communications service provider (CSP) support teams to easily view and analyze data related to customer-care operations and address issues with maximum efficiency, the company said.

By providing an immediate, concise view into critical network issues and the subscriber experience, this new Calix Support Cloud capability gives customer support teams insights that help them proactively troubleshoot and reduce unnecessary truck rolls along with other support costs in order to increase value for the subscriber.

This update to the Revenue EDGE also adds new optional security measures for onboarding GigaSpire BLAST® systems through the CommandIQ™ mobile app and includes the ability to activate EDGE Suites via a simple API. These enhancements make everyday customer support operations more efficient, saving time and money on every new subscriber turn up.

Calix platforms to help them master and monetize the complex infrastructure between their subscribers and the cloud. Calix is the global provider of the cloud and software platforms, systems, and services required to deliver the unified access network and smart premises of tomorrow.