Customer experience enhanced at Dallas Fort Worth International Airport

Customers who visit Dallas Fort Worth International (DFW) Airport´s Terminal E will be welcomed with a refreshed travel experience now that all customer-facing upgrades and enhancements are complete, the company said.

The grand opening of all gates at Terminal E marks the second completed terminal in DFW´s USD 2.7 billion Terminal Renewal and Improvement Program (TRIP) to renovate three of its original terminal buildings.

“This is another milestone for DFW Airport and another step toward our mission to transform travel and enhance the customer experience,” said Sean Donohue, DFW Airport´s chief executive officer. “Our customers are looking for convenience and amenities that make for a unique travel experience, and these TRIP renovations will evolve to meet their needs for years to come.”

A total of 36 passenger gates have been updated in Terminal E, adding charging stations for customers´ personal electronics in gate and seating areas, long lasting durable terrazzo floors in the concourses and energy-efficient lighting that adds to the overall ambience of the space. Free Wi-Fi is offered throughout the terminal, allowing customers to use the DFW mobile app to find the latest flight information, order food from concessionaires or find the ideal in-terminal shopping location. Additionally, the renovation updated four ticketing areas with security checkpoints and 16 screening lanes.

Terminal E now features 21 new locations for concessions, including Tim Love´s Love Shack, Sonny Bryan´s BBQ, Texas Marketplace, 7-Eleven, Camille´s Ice Cream Bars, Dunkin´ Donuts, Auntie Anne´s and Chick-fil-A. The terminal also offers compelling new retail options from XpresSpa, InMotion Entertainment, Marshall-Rousso, Texas Marketplace, Southwest News, Headphone Hub and two new Hudson locations.

Dallas Fort Worth International (DFW) Airport earned the distinction of the best large airport in North America for customer service in 2016 from Airports Council International. DFW Airport welcomes more than 65 million customers along their journey every year, elevating DFW to a status as one of the most frequently visited superhub airports in the world.