CSG® (NASDAQ: CSGS) and Mediacom Communications has announced an extension to their 23-year relationship, with CSG continuing as the sole provider of billing services to all of Mediacom´s customers through 2025, the companies said.
As part of the five-year extension, CSG will continue to support Mediacom´s strategy to proactively engage their customers, reduce contact center cost, and increase customer satisfaction. In addition to billing, customer care and business operation solutions, Mediacom will leverage additional CSG capabilities including check verification, check refunds, and check recovery.
CSG´s revenue management and digital monetization solutions support hundreds of millions of subscribers worldwide. With integrated rating, discounting, billing and real-time processing capabilities, CSG customers spend less money on integrating disparate systems, and more time providing innovative solutions their customers value.
For more than 35 years, CSG has simplified the complexity of business, delivering innovative customer engagement solutions that help companies acquire, monetize, engage and retain customers. Operating across more than 120 countries worldwide, CSG manages billions of critical customer interactions annually, and its award-winning suite of software and services allow companies across dozens of industries to tackle their biggest business challenges and thrive in an ever-changing marketplace. To learn more, visit our website at csgi.com