Vonage (Nasdaq: VG), a global business cloud communications leader, has announced that online accounting software provider Crunch has implemented Vonage´s fully integrated contact centre and unified communications solutions to better serve its growing customer-base by delivering exceptional experiences, the company said.
With more than 10,500 clients, Crunch provides unlimited accountancy support for sole traders, freelancers, contractors, small businesses and startups. Following a market evaluation, the UK-based company selected Vonage´s integrated contact centre and unified communications solutions to enhance internal collaboration and productivity among employees and external engagement with customers, driving a better overall experience for all.
Vonage Business Communications is the company´s unified communications solution. With messaging and presence capabilities, a mobile and desktop app, as well as audio and video conferencing, Vonage´s solution will enhance the way Crunch employees connect with each other, no matter where they are located. When ´business as usual´ is disrupted, the ability to enable a completely virtual environment and maintain access to mission-critical business applications and connections from anywhere becomes more important than ever.
Vonage Business Communications capabilities will also help to reduce the time needed for maintenance and streamline Crunch´s everyday tasks, such as making changes to the account, and adding new users and workflows with automated capabilities.