Crown Commercial Service Appoints Mitel to Deliver Communications Services to UK Public Sector

Mitel®, a global provider of business communications, has been named as a supplier on Crown Commercial Service´s (CCS) new Network Services 2 framework (RM3808), the company said.

Crown Commercial Service supports the public sector to achieve maximum commercial value when procuring common goods and services. In 2018/19, CCS helped the public sector to achieve commercial benefits worth GBP945 million, supporting world-class public services that offer best value for taxpayers.

The framework encompasses the provisioning of telecommunications and network services for the UK public sector and associated bodies and agencies, the voluntary sector, charities, and private organisations delivering public sector services.

With a set of pre-vetted suppliers, streamlined buying processes and best value pricing, public sector organisations can feel confident that CCS appointed vendors such as Mitel will be ideally suited to help them gain the speed and efficiency needed to accelerate digital transformation initiatives and improve constituent interactions.

Mitel has been appointed across three lots for IP telephony, unified communications and contact centre services, achieving full marks on the required technical criteria. This appointment recognises Mitel´s expertise and industry-leading position in the business communications market and gives the UK public sector and related entities access to Mitel´s entire portfolio, including public cloud, private cloud and on-site communications systems, as well as contact centre, team collaboration applications, business phones, devices and accessories.

A global market provider of business communications powering more than two billion business connections, Mitel helps businesses and service providers connect, collaborate and provide innovative services to their customers. For more information, go to