CPM allows UC teams to resolve issues faste

Vyopta Incorporated, the provider of unified communications and collaboration monitoring and analytics solutions, is continuing its innovation with the next-generational SaaS offering, Collaboration Performance Management (CPM), the company said.

CPM enables enterprises and managed service providers to ensure UC service reliability, track and maintain visibility throughout technology refreshes, and maximize ROI and operational agility.

Building off the success of Vyopta´s flagship analytics (now, CPM Analyticsâ„¢) solution, CPM Monitoringâ„¢ drastically reduces the time it takes to identify and resolve issues in even the most complex enterprise voice, video and UC environments.

CPM Monitoringâ„¢ presents data for live and recent calls, such as health status and detailed quality metrics of multi-vendor, multi-device UC call and conference technologies (from on-premise to cloud, from new to legacy environments). CPM Monitoringâ„¢ SaaS solution is readily accessible in a single interface to UC administrators and engineers, to maintain reliable service levels across an enterprise.

By allowing users to easily locate calls and accurately diagnose issues, the new CPM Monitoringâ„¢ helps UC teams reduce mean to time resolution (MTTR), assign fixes to the right teams, decrease the number of service desk tickets, and transition from reactive firefighting to proactive UC performance management.

Vyopta is a provider of unified communications and collaboration performance management solutions. Vyopta monitors over 2 billion minutes of unified communications and collaboration meetings conducted annually on systems including: Cisco, Microsoft, Polycom, Pexip, BlueJeans, Zoom and more. Learn more at vyopta.com.