Cover Picks Twilio Flex to Power its Customer Service Experience

Twilio (NYSE: TWLO), the cloud communications platform, has announced that Cover has selected Twilio Flex to power its customer communications, the company said.

Twilio Flex, a programmable contact center platform, gave Cover the control to build a customized contact center that delivers a differentiated customer and agent user experience. Cover provides a frictionless and personalized insurance buying experience by connecting users with real, expert advisors who are able to offer quotes from over 30 carriers via the mobile app. Learn more about Twilio and Cover here.

With a mission of disrupting the insurance industry with its innovative blend of mobile technology, automation, and expert advice, Cover sought to deliver a customer experience that matches its personalized approach. The mobile-first insurance platform customized Twilio Flex to deliver on-demand customer service. Cover has experienced 57% faster response time and an 8% higher resolution rate since making the switch to Twilio Flex.

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video, and email by virtualizing the world´s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world´s most demanding applications.

As a nationally licensed brokerage and managing general agent (MGA), Cover works with more than 30 insurance companies across the US while also writing its own auto policies in Texas. Cover helps customers get the most out of their insurance by providing an intuitive customer experience through a streamlined app and expert advisors who find the best rates possible.