CoreDial creates competitive voice offering for channel partners

CoreDial, LLC, an SaaS platform provider enabling channel delivery of cloud communications, has added voice-to-text transcription to its SwitchConnex platform, the company said.

This announcement was recently introduced to CoreDial partners at its PartnerConnex event in Philadelphia.

CoreDial is leveraging the Google Cloud Speech API that offers improved accuracy over traditional solutions. CoreDial is giving its partners a competitive edge with higher performing solutions to deploy high-demand services from one seamless platform.

CoreDial´s voice-to-text solution will initially allow businesses to have voicemails automatically transcribed and sent to them via the CoreDial ClickConnex mobile app or email notifications.

The transcription engine is based on Google´s artificial intelligence (AI) and the quality of the transcription will improve over time as Google´s models improve. Coupled with Google´s transcription services scoring, CoreDial ensures maximum accuracy of transcriptions made over its SwitchConnex platform. The service supports both English and Spanish language options.

CoreDial´s voice transcription services will follow on shortly with the ability of transcription for call recordings and the ability to redact text for compliance and other business purposes using Google Cloud´s Data Loss Prevention API. This allows voicemails or other transcriptions to be scrubbed for certain types of sensitive data while providing the convenience of transcribed data in voicemails or to upload into business intelligence platforms.

CoreDial is an SaaS platform provider that empowers more than 600 channel partners to provide cloud communications to more than 20,000 businesses in the United States. CoreDial´s revolutionary SaaS platform, SwitchConnex, enables the channel to quickly and cost effectively sell, deliver, manage and invoice for reliable, private label cloud communication services, including hosted PBX solutions, VoIP, SIP trunking and unified communications.