Amazon Web Services, Inc. (AWS), an Amazon.com company (NASDAQ: AMZN), has launched Amazon Connect, a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower cost, the company said.
Amazon Connect is based on the same contact center technology used by Amazon customer service associates around the world to power millions of customer conversations.
Setting up a cloud-based contact center with Amazon Connect is as easy as a few clicks in the AWS Management Console, and agents can begin taking calls within minutes. There are no up-front payments or long-term commitments and no infrastructure to manage with Amazon Connect.
For 11 years, Amazon Web Services has been a comprehensive and broadly adopted cloud platform. AWS offers over 90 fully featured services for compute, storage, databases, analytics, mobile, Internet of Things (IoT) and enterprise applications from 42 Availability Zones (AZs) across 16 geographic regions in the US, Australia, Brazil, Canada, China, Germany, India, Ireland, Japan, Korea, Singapore, and the UK.