Sharpen Technologies, developers of the agent-first omnichannel cloud contact center platform, has announced the launch of its Consultant Liaison Program, the company said.
The new initiative is designed to educate independent consultants on Sharpen´s scalable and secure platform which allows users to seamlessly transition between calls, texts, web chats, emails, social media, video and more, all in real time and all within a single interaction. Marsha Bailey, an industry veteran with more than two decades of experience in the field, joins Sharpen as a director to develop and manage the program.
The Consultant Liaison Program will work closely with participants to identify their clients´ needs and advise them on how Sharpen can best meet them. Registered consultants will have access to product roadmaps, news on trends and best practices, whitepapers, RFP templates and webinars. Private briefings, quarterly newsletters and free education offerings will also be available.
Marsha joins Sharpen from Genesys and Interactive Intelligence (ININ) where she spent 22 years, among other responsibilities, building a successful independent consultant relations practice from a handful of participants to more than 2,500 worldwide.
Sharpen Technologies is a contact center platform built in the cloud for the cloud. Founded in 2011, the omnichannel platform allows users to seamlessly transition between calls, texts, web chats, emails, social media, video, etc. all in real time and all within a single interaction.