8×8, Inc. (NYSE: EGHT), an integrated cloud communications platform, and Comstar Technologies, a full service Technology Firm, has announced an enhanced strategic value added reseller (VAR) channel partnership in which Comstar is offering 8×8 cloud communications, video collaboration and contact center solutions through its nationwide footprint of direct and indirect sales channels, the companies said.
Comstar has added 8×8´s award-winning integrated Unified Communications as a Service (UCaaS), Contact Center as a Service (CCaaS) and video meetings solution, built on an open cloud technology platform, to its product portfolio. Comstar´s 32 years of voice service solutions design, deployment and support experience will remain client facing for Comstar´s customers subscribing to 8×8´s services, with a Comstar-branded invoice and in-house technicians functioning as the back-office and customer-facing support.
8×8 X Series meets the needs of businesses with a mobile and remote workforce by providing a highly reliable and resilient solution across desktop and mobile devices for voice, video conferencing, chat, contact center, APIs and advanced analytics built on an open cloud technology platform.
This allows companies to rapidly unify a distributed workforce and enable flexible workstyles. 8×8 X Series includes 8×8 Video Meetings, powered by Jitsi, an open source community for secure video meetings technology sponsored by 8×8. 8×8 Video Meetings is also available as free and paid standalone versions at https://8×8.vc, and is optimized for use with the WebRTC standard which enables attendees to instantly join meetings without any downloads or plugins.
8×8 Contact Center, available as part of X Series, is a complete solution including ACD, IVR, digital channels, outbound dialer, reporting, customer experience analytics, quality management, speech analytics, customer surveys and knowledgebase, all delivered on one unified, secure and reliable platform featuring single sign-on and centralized administration. Pre-built CRM integrations make it easy for agents to access and view customer data.
Comstar Technologies (www.comstar-usa.com) has evolved from providing and installing office telephony equipment, to providing IT and Managed services, Hosted PBX and UCaaS, installing communication cabling, access control, IP CCTV, intrusion systems, and audio-visual solutions.
8×8 is transforming the future of business communications as a Software-as-a-Service provider of voice, video, chat, contact center, and enterprise-class API solutions powered by one global cloud communications platform. For additional information, visit www.8×8.com.