Cogito, the provider of real-time emotional intelligence solutions, has announced it added new members to its executive leadership team, including vice presidents of client development, strategic clients, product management, and people and culture, the company said.
As market demands require continuous innovation in the call center, these new appointments ensure Cogito delivers an enterprise grade solution with a world-class user experience to its growing user base.
New additions to the Cogito leadership team include:
Kate Gingras, VP of Strategic Clients; Martin Pitkow, VP of Client Development;
Paul Russell, VP of Product Management and Design; and Lauren Tropeano, VP of People and Culture.
Cogito enhances the emotional intelligence of phone professionals by applying behavioral science through artificial intelligence and machine learning. Cogito´s software analyzes conversational dynamics to provide live guidance for agents and a real-time measure of customer experience for every call. Cogito is helping the world´s most successful enterprises improve sales results, deliver amazing service, and enhance quality of care. Cogito is a venture-backed software company located in Boston, MA.