Co-Mergent, the provider of Microsoft Intelligent Communications Management and Monitoring services, has announced its AlertPro365 that enables SMB Managed Services Providers (MSPs) to advance enterprise-class monitoring and alerting from the desktop to cloud-based Office 365 for Skype for Business and Microsoft Teams, the company said.
The solution expands MSPs´ ability to gain more granular management of system health with a single view of the network, dramatically reducing troubleshooting time and an optimized user experience.
Co-Mergent´s AlertPro365 is built on and powered by solutions from Nectar, the provider of the development and deployment of proactive network monitoring and performance management software for the Unified Communications (UC) industry. The AlertPro365 solution leverages the network monitoring capabilities of Nectar Perspective and the alerting and remote scripting capabilities of Nectar UC Foundation.
Based on the proven Nectar platform, AlertPro365 enables IT staff to proactively monitor call quality and instantly troubleshoot incidents, and it is the only alerting solution that defines monitoring based on specific end user profiles–even SMB executives and business owners can have their own set of personalized alerts based on tailored SLA criteria.
Nectar, a global market provider of providing the most comprehensive monitoring and diagnostics software solution for Unified Communication services enables IT and operation organizations to proactively ensure the end-user experience. Our flagship offering, the Unified Communications Management Platform (UCMP), which improves visibility and service delivery across integrated voice, video and data application solutions by providing unique and critical performance information.