Cloud Contact Center Provider Raises Series B Funding

3CLogic, a provider of cloud contact center solutions for ServiceNow and other major CRMs, has announced a USD 9.0M Series B financing led by Capitan Investment Partners and True Blue Partners, with participation from Blu Ventures, Force 3 Partners and other existing investors, the company said.

The funding will be used to accelerate 3CLogic´s expansion efforts worldwide, with a special focus on Global 2000 enterprise companies engaged in digitally transforming their support and customer services teams.

In 2019, 3CLogic saw its enterprise revenues grow by 125% and forecasts continued exponential growth in 2020. The growth comes as enterprise organizations seek to streamline their internal and external workflows for their IT Helpdesks, Customer Support and HR Services Delivery teams across both digital and voice-enabled channels. Building on this momentum, the company is aggressively expanding its sales, marketing and customer success teams to meet the demand.

As part of its strategy, 3CLogic has focused on enabling large enterprises to deeply integrate voice features and functionality, including CTI, IVR, intelligent call routing, reporting, and speech analytics, with their chosen system of record (ie: ServiceNow, MS Dynamics, etc.). In addition, its Hybrid Cloud offering has allowed organizations to quickly adopt cloud-enabled flexibility, such as the ability to work-from-home, while still leveraging legacy PBX environments (ie: Cisco, Avaya, etc.).

3CLogic is a cloud contact center platform modernizing enterprise communications with their employees and customers. With deployments on four continents and a growing base of Global 2000 clients, 3CLogic drives digital transformation by improving CX, organizational efficiency and reporting insights. For more information, visit www.3clogic.com.

Capitan Investment Partners provides an investment vehicle and related management services for investors and family offices seeking high quality technology investment opportunities. Investment portfolio includes SaaS, backup and recovery, voice management, cloud billing, virtual storage, industry-specific cloud platforms, network management, social media, alternative energy, nanotechnology, and IoT businesses.

True Blue Partners, headquartered in Silicon Valley, provides entrepreneurs, and business operators in information technology with mergers and acquisitions advisory services and agented private capital financing services to help acquire, grow, capitalize or monetize their businesses. For more information, visit www.truebluepartners.com.

Blu Venture Investors, LLC (BVI) provides early and growth-stage funding through venture capital and private equity investments to companies located in the Mid-Atlantic region. Blu Principals are experienced, successful operating executives with experience in a broad range of industries and business models. Since 2010, BVI has invested in 50+ companies, a majority of them in SaaS, BtoB and cyber-security. For more info. see www.BluVentures.com.