Clarabridge updates banking solution

Clarabridge, Inc., the provider of Customer Experience Management (CEM) solutions for the world´s top brands, has revealed new additions to its popular AI-powered solution which was designed specifically for the banking industry and launched last year, the company said.

This latest offering introduces brand new features, relevant KPIs and industry models and pre-packaged dashboards that will allow banking organisations to improve the effectiveness of the customer experiences they deliver and, in addition, enable more efficient collection of customer feedback across all touchpoints. The solution also meets the banking industry´s need for fast-turnaround implementations.

The Clarabridge Banking Solution has been enhanced to empower banks with new modules customised to the unique workflow of the industry, which include Complaints & Compliance Analysis, Digital Experience (Mobile App & Website), Branch & ATM Experience and Contact Centre Experience.

These modules bring together Clarabridge´s vast experience in the banking industry, its considerable brainpower and its ability to deliver out-of-the-box technology and data connectors. In addition, with its powerful text and speech analytics applied to call transcriptions, online reviews, social media and surveys, the solution leads the way in delivering true omni-channel insights. These insights allow companies to reduce customer churn, streamline operations and increase revenue with a unified snapshot of customers´ needs.

Clarabridge´s SaaS customer experience management solution helps hundreds of the world´s brands put customer feedback to work. For more information, visit www.clarabridge.com.