City of Quebec 9-1-1 Call Center picks Hexagon Safety & Infrastructure

The city of Quebec said it has selected an integrated suite of public safety software from Hexagon Safety & Infrastructure for its 9-1-1 call center, which supports police, fire and disaster relief.

The dispatching, mobile and analytics solution will help improve multi-agency operations, enhance field personnel performance and enable Next Gen 9-1-1 capabilities.

Replacing a decades-old dispatch system, the Hexagon solution will expand the 9-1-1 call center´s capabilities through more effective and efficient dispatching of closest and best-available units, better management and scheduling of staff and improved resilience and secure access to operational information anytime, anywhere.

Quebec´s solution features Intergraph Computer-Aided Dispatch (I/CAD), a suite of industry-leading incident management software, including Mobile for Public Safety and Intergraph Mobile Responder®, which extend critical applications and information to field personnel on laptops, smartphones and tablets. It also includes Business Intelligence for Public Safety, which enables the agency to mine, monitor, analyze and report on massive amounts of public safety data, and EdgeFrontier®, an integration platform for rapid, affordable interface development.

The city created an extensive and detailed system to evaluate competitive responses, and Hexagon was chosen for reasons including its adherence to APCO standards for computer-aided dispatch software and the experience, skills and quality of its implementation team. In order to maximize the opportunities created through the new Hexagon solution, the city will also overhaul its emergency services workflows to identify value-added activities to improve public safety.

“Hexagon´s solutions will help Quebec become more effective and efficient in the management of calls, events and resources,” said Jacques Tremblay, vice president, Canada, Hexagon Safety & Infrastructure. “By delivering innovative and upgradeable software, we can help overcome the challenges of Quebec´s legacy, end-of-life system and provide the city with a platform for future growth of its 9-1-1 capabilities.”

Hexagon Safety & Infrastructure is part of Hexagon (Nasdaq Stockholm: HEXAB), a leading global provider of information technologies that drive quality and productivity improvements across geospatial and industrial enterprise applications.