Vonage (Nasdaq: VG), a global business cloud communications leader, has announced that CitNOW has implemented its fully integrated unified communications and contact centre solutions to drive better customer experiences and support its global expansion, the company said.
Established in 2008, CitNOW is a UK-based automotive digital communication industry specialist, providing app-based video and imaging solutions that create a more transparent and easy car buying and owning experience. CitNOW selected Vonage´s communications solutions to enhance internal collaboration and productivity among employees and external engagement with customers, driving a better overall experience for all and supporting its growing international business.
With Vonage´s true cloud environment, CitNOW was recently able to continue its operations and maintain its commitment to outstanding customer service after easily transitioning employees from working in the office to their homes. When ´business as usual´ is disrupted, Vonage´s solutions can be used remotely, and with CitNOW agents logging in from virtual office set-ups, business could continue via a remote workforce.