Bomgar, a global provider of Privileged Access Management (PAM) solutions, has announced Chili Security is using Bomgar Remote Support to provide efficient, secure and scalable customer support, the company said.
The company was founded in 2014 when CEO Martin Larsen recognized a need in the market by consumers who purchased off-the-shelf software solutions, but struggled to find easily accessible aftermarket support. Working with a business-to-consumer subscription model that allows customers to call for help with any IT problem, today Chili Security is the go-to-technical helpline for more than 100,000 customers.
Prior to deploying Bomgar, Chili Security used TeamViewer for remote support. However, it didn´t offer the scalability needed to support the company´s fast-growing customer base. The solution itself was slow and required cumbersome manual processes, such as having to copy and paste customers´ passwords and session IDs. Additionally, there were concerns with the security of the product. As a result, Chili Security began looking for a remote support solution with more advanced features and a strong focus on security.
Bomgar is a global provider of Privileged Access Management solutions that secure privileged credentials, sessions, and endpoints, while empowering your workforce to run at the speed and scale of business. Bomgar offers the most comprehensive platform for enabling privileged and remote access, while defending organizations from constant and evolving threats. Connect with Bomgar at www.bomgar.com.