Vision Critical said it has named Cathay Pacific Airways Vision Critical´s Asia Pacific Insight Community of the Year (ICOTY) award winner for its cloud-based customer insight community.
Awarded at the annual 2015 Vision Critical Asia Pacific Summit in Sydney, Australia, Cathay Pacific Airways was selected by over two hundred event attendees and recognized for engaging with customers on a regular basis in order to better navigate the turbulent airline industry.
Vision Critical Asia Pacific Summit attendees selected Cathay Pacific Airways for Cathay Pacific Insights, its insight community of more than 10,000 customers. This year´s finalists also included Bauer Media Group (Australia), Countdown (NZ) and Stockland (Australia).
Cathay Pacific leverages its insight community to meet unique needs across multiple business units.
Vision Critical provides a cloud-based customer intelligence platform that allows companies to build engaged, secure communities of customers they can use continuously, across the enterprise, for ongoing, real-time feedback and insight.