Carlson Rezidor Hotel Group chooses inContact to power customer service operations

NICE company (Nasdaq: NICE) subsidiary inContact has been selected by Carlson Rezidor Hotel Group to transition from its legacy contact center system to inContact´s scalable Customer Interaction Cloud, the company said.

Carlson Rezidor specifically sought out a cloud solution to accommodate its growing customer base and meet customer service goals. inContact cloud solutions provide Carlson Rezidor with a competitive advantage through a cost-effective model for their complex telecommunications needs.

In addition to inbound cloud contact center solutions, Carlson Rezidor chose inContact Workforce Optimization to improve agent efficiency and reduce overall contact center operation costs. The complete solution includes inContact Quality Management, offering robust reporting options to track all activity within the customer experience lifecycle.

inContact provides cloud contact center software, with the most complete, easiest and most reliable solution to help organizations achieve their customer experience goals.